2007-2009 MAZDA3 and MAZDA5 Power Steering Voluntary Safety Recall 6010H
Mazda has decided to conduct a voluntary recall program. Over the next few months, we will notify the customers of affected 2007-2009 MAZDA3 and MAZDA5s in the U.S., Canada and Mexico of our decision, and provide them instructions to bring their vehicle to a Mazda dealership for replacement of the power steering pump and two high-pressure lines. We will provide dealers a step-by-step process for repairs, as well as all information needed for parts ordering by September 8th.
Be assured that, our customers remain Mazda’s highest priority. They remain safe in their MAZDA3s and MAZDA5s.
Q1 What is the problem?
A1 Due to a manufacturing error, rust was able to form in the power steering pipe assembly. In some cases, the rust may detach from the pipe and enter the power steering pump bearings. As a result, the bearing lubrication is reduced, leading to greater sliding resistance and a greater load being placed on the electric motor that drives the gear, causing the gear motor to cut out at a high temperature. The warning light may then illuminate when the pump stops, and the steering assist may be lost and it will require more physical effort for the driver to steer the vehicle.
Q2. Which model years does this recall cover?
A2 2007-2009 Mazda 3 vehicles produced from April 2nd 2007 to November 30th 2008, and 2007-2009 Mazda 5 vehicles produced from April 2nd 2007 to November 29th 2008.
Q3 When will Dealers receive detailed information about this recall?
A3 Detailed information will be sent to dealers on September 8th, 2010.
Q4 When will customers be notified of the recall?
A4 Mazda will mail a preliminary notification to all customers affected by this recall on September 15th, 2010. Due to a limited supply of repair parts and a large number of affected customers, Mazda will send customers a 2nd notification of when to bring their vehicle in for the recall repairs over a six month period beginning in September. Refer to the CUSTOMER REPAIR NOTIFICATION SCHEDULE at the end of this document.
Q5 What type of repairs are involved with this recall?
A5 Replacement of the power steering pump, pipe assembly and flushing the power steering system. The repairs are basically the same as Service Bulletin 06-002/09 “HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099”.
Q6 Are vehicles which have been previously repaired using Service Bulletin 06-002/09 subject to this recall?
A6 No, any vehicle previously repaired using Service Bulletin 06-002/09 is not subject to this recall.
Q7 What if a customer comes to the dealer with C1099 / heavy steering complaints prior to recall launch?
A7 Perform Service Bulletin 06-002/09 “HEAVY STEERING EFFORT WITH POWER STEERING MALFUNCTION INDICATOR LAMP ON AND DTC C1099”.
Q8 I have a customer who is not currently / never experienced C1099 or heavy steering, but refuses to drive the car because they are concerned about safety.
A8 Please explain to the customer they should not be afraid to drive their car. If power steering assist becomes inoperable, the power steering malfunction indicator light illuminates. Steering is still possible, but requires more physical effort. Should this situation occur, customers should pull safely to the side of the road and turn off the engine. After a short period of time (typically up to 15 minutes) restart the engine. The power steering malfunction indicator light may go out, and power steering assist may return. Should a customer experience this condition, they should contact an authorized Mazda dealer.
For additional information and to view a video that illustrates the effects of a loss of power steering assist, please go to MazdaUSA.com and click on 2007-2009 MAZDA3 and MAZDA5 Owners see here. Click here to go to the MazdaUSA page.
CUSTOMER REPAIR NOTIFICATION SCHEDULE
Schedule shows approximate mailing of customer letters (repair notification) based upon the state they reside:
Sept. |
Oct. |
Nov. |
Dec. |
Jan. |
Feb. |
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State |
State |
State |
State |
State |
State |
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VA |
MA |
KY |
SC |
TX |
AZ |
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NJ |
NY |
PA |
VT |
MO |
MT |
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MD |
CT |
FL |
MI |
UT |
WA |
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WV |
TN |
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IL |
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CA |
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DE |
NH |
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MN |
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HI |
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NC |
GA |
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WI |
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OR |
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RI |
OH |
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MS |
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NV |
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ME |
AL |
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OK |
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ID |
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IN |
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IA |
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AK |
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AR |
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WY |
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LA |
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KS |
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ND |
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NE |
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SD |
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NM |
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CO |
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